Refund policy

Here’s a more detailed, Shopify-ready Return Policy for Basic Budda, structured cleanly for a legal page and easy to paste:

Basic Budda

Return & Refund Policy

Effective Date: January 1, 2025

1. OVERVIEW

At Basic Budda, all products are made with simple, natural ingredients and are intended for personal use. Due to the nature of skincare, body care, and hygiene products, we maintain a strict return policy to protect product integrity and customer safety.

By placing an order, you agree to the terms outlined below.

2. ALL SALES FINAL

All sales are final. We do not accept returns or exchanges on any opened, used, or handled products.

We also do not accept returns for reasons such as:

  • Change of mind

  • Preference of scent or texture

  • Personal expectations not aligning with product experience

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, you must contact us within 3 days of delivery (based on tracking confirmation).

To submit a claim, email sales@basicbudda.com with:

  • Order number

  • Description of the issue

  • Clear photos of the product, packaging, and shipping box

Failure to provide photos may result in denial of the claim.

If the issue is verified and determined to be our responsibility, we will offer one of the following at our discretion:

  • Replacement product

  • Store credit

Refunds are not guaranteed and are issued only in limited cases.

4. MISSING ITEMS

Claims for missing items must also be submitted within 3 days of delivery.

All orders are documented during packing. We reserve the right to verify claims before issuing any resolution.

5. NON-RETURNABLE / NON-REFUNDABLE ITEMS

We do not offer returns, refunds, or replacements for:

  • Opened or used products

  • Products damaged due to misuse, improper storage, or handling

  • Normal variations in texture, color, or consistency (common with natural products)

  • Products exposed to heat, sunlight, or improper conditions after delivery

  • Orders with incorrect shipping information provided by the customer

  • Packages marked as delivered by the carrier

6. SKIN SENSITIVITY & ALLERGIES

Our products are formulated with natural ingredients, but individual reactions may vary.

By purchasing, you acknowledge:

  • You are responsible for reviewing ingredients before use

  • You should perform a patch test prior to full application

Basic Budda is not liable for any allergic reactions, sensitivities, or adverse effects.

7. SHIPPING-RELATED ISSUES

Once an order leaves our facility, it is in the hands of the carrier.

We are not responsible for:

  • Lost or stolen packages

  • Carrier delays

  • Packages marked as delivered

If an issue occurs, customers must contact the shipping carrier directly. We will assist when possible but cannot guarantee a resolution.

8. ORDER CANCELLATIONS

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has been processed, it cannot be canceled.

9. CHARGEBACKS & DISPUTES

Initiating a chargeback without first contacting us to resolve the issue may result in:

  • Denial of future orders

  • Submission of evidence to dispute the claim

We are committed to resolving issues directly and encourage customers to contact us first.

10. CONTACT INFORMATION

For any issues or questions regarding your order, please contact:

Email: sales@basicbudda.com

11. POLICY UPDATES

Basic Budda reserves the right to update or modify this policy at any time. Changes will be posted on this page.

Continued use of our website constitutes acceptance of these terms.

If you want, I can also:

  • Break this into a short summary version for product pages

  • Add a “No preservatives / natural product disclaimer” section

  • Or match it exactly to your brand tone (more luxury or more minimal)